Centers for Family Change
Information & Resource Site

Registration

In order to receive services at the Centers for Family Change you need to complete 5 steps:

1. Speak to an Intake Therapist

2. Register for our Patient Portal

3. Login & Sign the Required Forms

4. Read Our Policies

5. Review Important Information

Detailed Instructions

1. Speak to an Intake Therapist

Our intake staff will help you select a therapist who is a good fit for you. This applies even when you know which of our therapists you want to work with as some of our staff may have limited availability or are not accepting new clients.

(630)586-0900 ext.1

2. Register on our Patient Portal

By clicking the button below, you will be redirected to the site housing our secure patient portal. Input the information in the required fields. At the end of registering, you will be redirected to create a username and a password.

Register Now

3. Login & Sign the Required Forms

Required for all clients

  1. Consent for Treatment*
  2. Permission to Bill Credit Card
  3. HIPAA Privacy Notice
  4. Financial Policy
  5. Physician Release
  6. Teletherapy Consent

Required to applicable clients

  1. Adolescent Privacy Form
    • If the client is a child/teen age 11 to 17 please sign
  2. Multiple Attendee Form
    • If you are going to receive couples or family therapy please sign
Patient Portal

4. Read Our Policies

Please read our policies carefully. By signing the Consent for Treatment Form* in your Patient Portal you are agreeing to adhere to Centers for Family Change policies. Be sure to raise any questions about our policies with your therapist.

Policies & Forms

5. Review Important Information

In Case of Emergencies

In a true emergency situation we strongly recommend that you go to the nearest emergency room or call 911.  If you leave a message for your therapist please keep in mind that your therapist will  most likely not return your call until the next business day. 

Emergency Hotlines: 

There are a number of emergency hotlines that you might want to utilize.  We have listed several below:

The suicide hotline: Call 988.  For information about the services the suicide hotline provides please go to: https://988lifeline.org/. They are also available by text and chat. The hotline is confidential and they provide services for those “facing mental health struggles, emotional distress, alcohol or drug use concerns, or just need someone to talk to”.

The Trevor Project: Call 1-866-488-7386. They are also available by text and chat.  Please go to https://www.thetrevorproject.org/get-help/.  They provide confidential crisis support, and other services, for LGBTQ+ youth. 

Other hotlines: There are a variety of other hotline services available such as the Crisis Text Line: https://www.crisistextline.org/. NAMI also has an emergency hotline at 833 626-4244 and their website lists a variety of specialized hotlines and emergency resources: https://www.namichicago.org/resources

What it Means to be a Client at the Centers for Family Change

Our responsibilities as clinicians:

Providing you with the therapy services we believe will be most effective to assist you. We will strive to be transparent and ethical in our work and are open to receiving your feedback. In fact, we encourage you to speak up about any questions and concerns you have, throughout the treatment process. 

Your responsibilities as a client:

Attending all your appointments, identifying and raising your concerns as clearly as you can, and honoring your financial obligations (paying your portion of our fees which insurance does not cover and providing 24 hour notice for cancelations). 

When do you become a client & when are you no longer a client?

Becoming a client:

We do not consider anyone to be our client until they have:

  1. Completed all our consent forms.
  2. Had their first therapy appointment
You will no longer be a client of the Centers for Family Change:
  1. if you go more than 3 months without seeing your therapist:
    • Exceptions to the above include:
      • You have a specific agreement with your CFFC therapist to have infrequent or as needed appointments
      • You are temporarily living out of state (for work, school or other reasons) and have made specific arrangements with your therapist to resume therapy when you return to IL. 

We will send you a letter informing you that your case with us has been closed but please remember you are free to return to therapy at any point. 

Recording of sessions is not allowed

  1. The Centers for Family Change does not record client sessions
    • If for any reasons, such as training purposes, a Centers for Family Change therapist wanted to record a session we would obtain your written permission before making any recording
    • The Centers for Family Change does not use AI for note taking
      • If we ever start to utilize AI for note taking we would obtain your written permission and would only use AI with your written consent
  2. Centers for Family Change does not allow clients to record sessions
    • IL is a two party consent for making recordings of any conversations (this would include therapy sessions)
    • If for any reason you would want to record a session you need to obtain the written permission of your therapist

Questions

Please contact us with any questions

(630)586-0900 ext.1

The Centers for Family Change does not consider you a client until you have had your initial session with one of our therapists.